Terms & Condition

General terms and conditions

Area of application
1.1 These terms and conditions apply to all contracts between Russian Caviar House and consumers or companies in Indonesia/Bali to deliver goods displayed in our online shop. Any foreign terms and conditions are not accepted.
1.2 A consumer is any individual who enters into a transaction for a purpose that is not predominantly commercial or self-employed. An entrepreneur is any individual or legal entity, or partnership acting in the exercise of their commercial or self-employed professional activities.
Formation of contract
2.1 The contract is for the sale of goods.
2.2 The product description in our online store is not binding but serves to submit a binding offer on your part.
2.3 The purchase contract is concluded through our online shopping cart system. After placing goods in your “shopping cart,” you can make changes at any time. After entering your personal information, payment, and delivery terms, the order data will be displayed on the order overview page. By clicking the “buy now” button, you accept the legally binding offer and conclude the purchase contract.
2.4 The contract’s text is stored by us after the conclusion of the contract and transmitted to you in text form. If you have set up a user account in our online store before sending your order, you can access the order data through your password-protected user account.
2.5 The processing of the order and the transmission of all information necessary in connection with the conclusion of the contract is partially automated by e-mail. Therefore, please ensure that your e-mail address is correct and not blocked by a SPAM filter.
Right of withdrawal; reservation of proprietary rights
3.1 The right of withdrawal is excluded since our goods are perishable and sealed.
3.2 The goods remain our property until full payment.
3.3 If you are an entrepreneur, we retain title to the goods until all claims arising from the business relationship have been settled. You may resell the goods in the ordinary course of business, and we accept the assignment of any claims from the resale. If payment obligations are not met, we reserve the right to collect payments ourselves.
Warranty in case of defects
4.1 As a consumer, you are entitled to statutory warranties for defects. Therefore, it is important to report any obvious transport damage to the deliverer and inform us immediately. Failure to do so will not affect your statutory or contractual claims for defects.
4.2 If you are an entrepreneur, the following applies:
a) The quality of the goods is based only on our specifications and the manufacturer’s product description. Any other advertising, public promotion, or statements by the manufacturer do not apply.
b) You are required to inspect the goods immediately and with due care for deviations in quality and quantity and to inform us in writing of any visible defects within seven days of receipt. Timely dispatch of the notification is sufficient to meet the deadline. This period also applies to hidden defects discovered later from the time of discovery. If you fail to inspect and give notice of defects, your warranty claims will be excluded.
c) In the event of defects, we will either provide a warranty for eliminating the defect (rectification) or replacement delivery at our discretion. If the rectification of the defect fails, you may demand a price reduction or withdraw from the contract. Subsequent performance shall be deemed to have failed after the second unsuccessful attempt unless, in particular, the nature of the item, the defect, or other circumstances allow otherwise. We shall not be liable for the higher costs of shipping the goods to a place other than the place of performance, insofar as this shipping does not correspond to the intended use of the goods.
d) The warranty period is one year from the delivery of the goods. The shortened warranty period shall not apply to damages caused by us that are culpably attributable to injury to life, limb, or health or to damages based on gross negligence, intent or fraudulent intent.
Accountability
5.1 We shall be liable without limitation for damages arising from injury to life, limb, or health. Furthermore, we shall be liable without limitation in all cases of intent and gross negligence, in the event of fraudulent concealment of a defect, in the event of the assumption of a guarantee for the quality of the object of purchase, and in all other cases by the statutory provisions.
5.2 Insofar as essential contractual obligations are concerned, our liability in the case of slight negligence shall be limited to the foreseeable damage typical for the contract. Material contractual obligations are material obligations arising from the nature of the contract, the breach of which would jeopardize the achievement of the purpose of the contract, as well as obligations that the contract imposes on us according to its content to achieve the purpose of the contract, the fulfilment of which makes the proper execution of the contract possible in the first place, and compliance with which the customer may regularly rely on.
5.3 In a breach of immaterial contractual obligations, liability is excluded in the case of slightly negligent breaches of duty.
5.4 In all other respects, our liability is excluded.
5.5 We cannot guarantee that data communication on the Internet is error-free or available at all times, according to the current state of technology. Therefore, we are not liable for the constant or uninterrupted availability of the website and the service offered there.
Prices and conditions of payment
6.1 The prices and shipping costs listed in the respective offers are final prices. They include all price components, including applicable taxes.
6.2 Shipping costs are not included in the purchase price. These can be viewed by clicking on the appropriate
Shipment and Delivery Conditions
7.1 We will ship your order to the delivery address provided by you unless we agree otherwise. If you order through our online form, we will use the delivery address you provide in the form.
7.2 You can view the delivery conditions, dates, and restrictions by clicking on the appropriate button on our website or in the item description.
7.3 If the transport company returns the shipped goods to us because delivery to you was not possible, you shall bear the costs for the unsuccessful shipment. This does not apply if you are not responsible for the circumstance that led to the impossibility of delivery or if you were temporarily prevented from accepting the offered service, unless we had given you a reasonable amount of notice.
7.4 Insofar as you are a consumer, the risk of accidental loss or accidental deterioration of the sold goods during shipment shall not pass to you until the goods are handed over to you, regardless of whether the shipment is insured or not. This does not apply if you have independently commissioned a transport company not named by the entrepreneur or another person authorized with the shipment.
7.5 If you are an entrepreneur, the delivery and shipment are at your risk.
Applicable Law, Place of Fulfilment and Jurisdiction
8.1 The laws of the Federal Republic of Indonesia apply to all legal relationships between us. This excludes laws on international purchases of movable goods. If you’re a consumer, this choice of law only applies if it doesn’t take away any protections granted by your local laws.
8.2 The place of fulfilment for both parties is in Indonesia. If you don’t have a general place of jurisdiction in Indonesia, or if your residence or address is unknown, the Indonesian court has jurisdiction. You can still bring an action in a court of law in another jurisdiction if you choose to do so.
8.3 The UN Convention on Contracts for the International Sale of Goods doesn’t apply to our contract.
8.4 Our contract languages are English and Indonesian.